Brand 2 Grand
Building Your Brand
Return and Refund Policy
At Brand 2 Grand, we prioritize customer satisfaction and aim to provide you with exceptional marketing solutions. We understand that situations may arise where you need to initiate a return or request a refund. To ensure a seamless process, please review our Return and Refund Policy outlined below.
If you find yourself in need of returning a product or service, please follow these guidelines:
Contact Us: Reach out to our customer support team at info@brand2grand.com within 14 days of the purchase date to initiate the return process.
Provide Details: Clearly state the reason for the return and provide relevant details, such as your order number, product or service details, and any supporting documentation.
Approval: Our customer support team will review your request and notify you of the approval or rejection of your return. If approved, we will guide you on the next steps.
Return Shipping: If applicable, you may be responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure the safe return of the product or documentation.
Refund Processing: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable timeframe.
Refunds:
Brand 2 Grand offers a transparent and fair refund process:
Eligibility: Refunds are only applicable to products or services that meet the criteria outlined in our refund policy.
Refund Request: To request a refund, please contact our customer support team at info@brand2grand.com within 14 days of the purchase date. Provide your order number, details of the product or service, and a clear explanation for the refund request.
Approval: We will review your request and notify you of the approval or rejection of your refund. If approved, the refund will be processed, and you will be notified via email.
Credit Processing: No Refunds will be credited to the original method of payment within a reasonable timeframe.
Exceptions:
Certain circumstances may prevent us from processing returns or refunds, such as:
- Products or services not purchased directly from Brand 2 Grand.
- Items not in their original condition or damaged due to customer misuse.
- Requests are made after the specified return or refund period.
If you have any questions or concerns about our Return and Refund Policy, please don’t hesitate to contact our customer support team at info@brand2grand.com. We are here to assist you and ensure your experience with Brand 2 Grand is positive and fulfilling.